Email Forwarding Setup

Below are instructions for email forwarding to Stage Front. Please reach out to your Customer Relations rep if you have any questions or issues.

Step 1: Update Email Forwarding:

1. Navigate to your Gmail or email inbox auto-forwarding settings.

2. Add sendgrid@campaign.stagefront.com as a Forwarding Address. (for Gmail: ‘Settings’ → ‘Forwarding and POP/IMAP’) *Note: This may already be in place due to forwarding authentication codes

3. Our team will confirm the auto-forwarding address within 24 hours. We will send an email to you notifying you that the email auto-forwarding has been confirmed.

Gmail Example

Please note that this may already have been enabled for you. If it is already enabled, it would look like this (using Gmail):

Step 2: Set Up Forwarding Rules: 

After confirmation, you may need to enable forwarding. Regardless of whether forwarding is enabled, you will need to set up a new rule.

Enabling Forwarding: 

1. Navigate back to your Gmail or email inbox auto-forwarding settings. (for Gmail: ‘Filters and Blocked Addresses’) 

2. Check the box to Forward emails.

Gmail Example: 

Set up Rule: 

Then, you are ready to create a new filter rule to your auto-forwarding settings. 

1. Select ‘Create a new filter’ 

2. Copy the text below as criteria for what is contained in the email (for Gmail: ‘‘Has the words’)

({"purchase"} OR {"confirmation"} OR {"billets"} OR {"Print"} OR {"alert"} OR {"authentication"} OR {"code"} OR {"all set to see"} OR {"purchases"} OR {"ticket"} OR {"tickets"} OR {"Thank You"} OR {"E-Tickets"} OR {"E-Ticket"} OR {"Ticketfly"} OR {"Order"} OR {"cash"} OR {"print"} OR {"ETickets"} OR {"etickets"} OR {"orders"} OR {"Receipt"} OR {"reminder"} OR {"concerts"} OR {"attached"} OR {"concert"} OR {"transaction"} OR {"verify"} OR {"password"} OR {"reset"})

3. Continue to the next screen (for Gmail: ‘Create filter’) 

4. Select ‘Forward it to:’ and choose ‘sendgrid@campaign.stagefront.com’ from the dropdown 

5. Select ‘Create Filter’

Gmail Example Set up Rule Step 2

Gmail Example Set up Rule Step 4

Gmail Example When Steps are Completed

Step 3: Send Us a Confirmation Email

Please let us know when this process has been completed with a quick email to: clientrelations@stagefronttickets.com