FAQ
Default solution folder, feel free to edit or delete it.
There are several potential reasons why your recent 1ticket purchases might not be flowing into our Consignment Portal: First, please ensure that your p...
Wed, 18 Sep, 2019 at 11:25 AM
Are there certain users that don't need to receive fulfillment emails? Disabling this is as easy as checking a box!: Log into the Portal with the ...
Thu, 3 Oct, 2019 at 11:11 AM
You may have noticed a "Enable/Disable Mobile Redirect" option in the User header bar drop-down menu: There are two versions of our...
Thu, 3 Oct, 2019 at 11:59 AM
There are several reasons why your listings might not be broadcasting to exchanges. Below is a running list of possible reasons: You have entries sele...
Mon, 7 Oct, 2019 at 11:09 AM
Users can price their listings in the price change window by percentage OR by increase/decrease amounts. While working in the "Change Pricing (Adv...
Fri, 25 Oct, 2019 at 1:34 PM
Simply put, an outlier (comparables) is a comparable listing or group of comparable listings who's price significantly differs from the other prices in ...
Mon, 11 Nov, 2019 at 11:04 AM
Occasionally, when 1ticket sends your recently purchased tickets to our portal, information such as price, ticket count, or seat numbers may be incorrect. ...
Thu, 21 Nov, 2019 at 11:47 AM
If a sale gets cancelled the inventory will go back into your portal at the price it sold at but the listing will not be shared. You will have to share the ...
Tue, 25 Aug, 2020 at 9:34 AM
This issue only happens for sellers who use 1ticket for PO services. This issue can be resolved by simply going into your 1ticket account to locate the even...
Tue, 20 Oct, 2020 at 10:53 AM