Contacting Support from the App

Need help with a listing? Send a Help & Support request from listings in the app. It goes to our support team with the listing's details already filled in.

Before you start

• You can send a Help & Support request from a listing. 
• You need an internet connection to send a request.

Sending a Support Request

1. Open the event. Tap the listing you need help with to open it. You can send support requests on sold listings as well.
2. Tap Help & Support.
3. Under Common Help, pick the kind of problem. Then add any details.
4. Tap Submit.

For all the steps, the kinds of problems you can pick and the messages you may see.

What happens next

You see Support request submitted, with the kind of problem, the Listing ID and your email. Your request is made under the email address on your account.

Good to know

• The app's version is at the bottom of the User tab. If our support team asks for it, include it.