Using the App with No Internet or Poor Connection

If your phone loses its internet connection, the app keeps showing the last saved information from when you had an active connection. This means you can still look things up. 

IMPORTANT: Changes, such as saving a new price, need an internet connection.

What you see with no internet connection

• A small amber bar at the top of the screen: "You're offline. Showing saved data."
• Lists show what the app saved on your phone the last time it updated. It may be out of date.
• If you try something that needs a connection, nothing is saved. A message appears: "You're offline. Try again when you're back online." This applies to things like changing a price, sharing a listing, setting up the Auto Pricer, E-Delivery, removing tickets, creating a purchase order and sending a Help & Support request.

Step by step

1. Move to Wi-Fi or somewhere with a better mobile signal. The amber bar goes away when you are connected again.
2. Refresh the screen you are on. On Home, Needs Attention and Metrics, drag the screen down and let go. If a message shows a Retry button, tap it.
3. Retry the action you were trying to take before you lost connection. 

Good to know

• When you log out, the app clears the information it saved on your phone.
• You need an internet connection to sign in.

Troubleshooting Connection Errors