Understanding Payments

TABLE OF CONTENTS

• Payment Schedule
  • Payment Schedule: Monthly View
  • Payment Schedule: Zoomed In
• Portal Payment Definitions

Payment Schedule

For most marketplaces, Stage Front pays on delivery, but with a delay to allow time for payments to be received from the

marketplaces. The exception to this is Vivid where payment is made after the event (also with the delay). 

• Payments are made 3x per month (every 10 days), generally on the 1st, 11th, and 21st.

• If a payment day falls on a non-business day, the payment day will be the next following business day. This does NOT affect the time period for the next cycle (e.g., payment delay until the 3rd does not mean that the next pay period only covers events for the 3rd-10th vs. the 1st-10th.)

• To ensure that Stage Front always has cash in hand, we have a 10+ day delay after ticket delivery before we queue payments. This ensures that we likely have received payment from the marketplaces, but allows for consistent and predictable customer payments in the event that the marketplace payments are delayed.

• Vivid payments work the same (with a 10+ day delay and on the same schedule), except the invoice is not queued for payment until the event has taken place vs. on delivery.

• We are working with Vivid’s new management to try to move to pay on delivery to be in line with our overall process.

Payment Schedule: Monthly View

Payment Schedule: Zoomed In

Portal Payment Definitions

Delivery Pending & Tickets Pending: These are effectively the same status and indicate that the tickets have been sold and Stage Front has not yet delivered the tickets.

The only difference between these statuses is that ‘Delivery Pending’ is indicated if the tickets are marked ‘in-hand’ or they are attached to the listing. At this time, Stage Front treats these statuses identically and do not prioritize one over the other. 

Payment Deferred: Tickets have been delivered and are within the 10+ (10-19 day) lag period where we expect to receive marketplace payment. They will be delivered in the payment cycle AFTER the immediate next one.

Payment Pending: This will be paid within the next immediate pay cycle. Invoices with this status were fulfilled at least 10 days prior.