Board Relations receives a RATG notice from a Board and has 72 hours to review the following 8-point checklist

  • Determine seller
  • Check for proper delivery method to make sure the correct tickets were sent to the customer.
  • Check for reissued tickets and verify tickets still look valid in 1ticket/Primary
  • Check to see if tickets were part of a group to see if any other tickets were denied entry
  • Verify that no bar-codes were duplicated in our portal
  • Check for Double Sales
  • Request a Scan Report for invoices in which total value is over $250 and the event is a Ticketmaster event.
  • Review and deliver the original proof of purchase (when available) and all other current findings to Board to make them aware we are investigating the Claim

If Board Relations cannot determine that there were any faults internally at this time, we will follow the below procedure.

  • Send note to the Accounting Dept in F.D. to place a hold on funds
  • Send RATG template to seller for 72 HR review.

The seller now has 72 hours to review

  • If seller provides new findings Board Relations will send to Board for review
  • If no response or no extra findings is provided by the seller Stage Front will be forced to close out in favor of the board.
  • Accounting will take or release funds on next payout.

Exceptions:

  • If order total is under $250 Stage Front will not be requesting a Scan Report
  • If tickets were not purchased from the primary, Stage Front will check for internal errors and then pass the claim to the seller. Sellers must bring the claim to their place of purchase for review. (Still falls within the 72 HR. time frame).

Stage Front will not be taking responsibility for any of the following.

  • Bad ticket conversions – when requested by the seller
  • LMS shipping errors
  • Flipped tickets from secondary exchanges.
  • Buyer Fraud
  • Reissued tickets that Stage Front was not made aware of by the seller
  • Venue denying QRs.