How To; Set up 1ticket Automatic Ticketmaster Password Resets

1Ticket can automatically reset the passwords on your Ticketmaster accounts when needed. When enabled this feature will detect when account has an incorrect password or has a forced reset from Ticketmaster. A secure, random password will be applied to the account.

When a password is reset an email will be sent to notify you of the change. The new password can be viewed in our new interface at ims.1ticket.com/accounts. You can control who can view passwords at 1ticket.com/users.

IMPORTANT: For automatic password resets to work you must auto-forward 1Ticket your "reset" emails from Ticketmaster. Our default forwarding filter has been updated to handle this: https://1ticket.com/help/forwarding.

IMPORTANT: 1Ticket is unable to reset passwords for Ticketmaster accounts that exist in more than one 1Ticket account. If a Ticketmaster account exists in multiple 1Ticket accounts you will see an alert in the details of the account at 1Ticket.com/logins:

There are two ways to enable Automatic Ticketmaster Password Resets:

Enable automatic password resets for all Ticketmaster accounts:

Browse to 1Ticket.com/settings and locate the settings labeled "Automatic Password Resets". This allows you to turn password resets on for all of your Ticketmaster accounts. You will see two options:

• "Off": 1Ticket will not enable password resets for all of your accounts. You can still enable resets on individual accounts as needed (see below for details).
• "On": 1Ticket will enable password resets for all of your accounts. You can still disable resets on individual accounts as needed (see below for details).

Enable/Disable automatic password resets on individual Ticketmaster accounts:

Browse to 1ticket.com/logins and locate the account you would like enable password resets for. Click "Edit".

Look for the option labeled "Auto-Reset Password?". You will have three options:

• "Use the settings found on /settings": This will use your settings that apply to all accounts.
• "No - Never reset the password": 1Ticket will never reset the password for the account, regardless of your global settings.
• "Yes - Allow 1Ticket to reset the password as needed, regardless of your global settings.