To help you reconcile orders beginning with the April 21st 2020 payment processing cycle, we are providing additional information below regarding orders you can expect to be included in each payment cycle:
Marketplace | New Payment Terms | Additional Notes |
SeatGeek | Based On Delivery | Orders Completed |
TicketEvo | Based On Delivery | Orders Completed 10 days prior to the payment processing date |
TickPick | Based On Delivery | Orders Completed 10 days prior to the payment processing date |
Gametime | Based On Delivery | Orders Completed 10 days prior to the payment processing date |
TicketNetwork/Mercury | Based On Delivery | Orders Completed 10 days prior to the payment processing date |
StubHub | Based On Delivery | Orders Completed 10 days prior to the payment processing date |
Viagogo | Based On Delivery | Orders Completed 10 days prior to the payment processing date |
Vivid/FanExchange | Based On Event | After event completion |
TM+ | Based On Delivery | Orders Completed 10 days prior to the payment processing date |
Sales that are not eligible for payment until after the event will be eligible for payment 7 days after the event date
Given the complexity of our terms with various marketplaces, this will allow our accounting team to keep the books in order and make sure the records are clean.
For all marketplaces, indefinitely postponed events will not be paid until the event is officially rescheduled.