If you are notified five (5) or more days prior to the rescheduled event date:
Ticketmaster Resale will cancel the purchase order related to the cancellation request.
You will not be paid on any lost profit from the sale.
Any cancelled POs will be due back to Ticketmaster Resale. If barcodes are still locked please contact Stage Front Support so we can have them released.
In turn, you are entitled to a refund on any primary ticket purchases from Ticketmaster – simply initiate the refund process through your Ticketmaster account(s). Funds will be returned to the credit card used to purchase the tickets.
For any tickets you may have transferred, you will receive a refund as long as the tickets are transferred back into your account by the recipient.
You may also choose to repost the tickets for resale. PLEASE NOTE: the original barcodes will no longer be valid. New, reissued ticket barcodes will be available in your applicable Ticketmaster account(s).
TM+ cancellation policy when event is cancelled within 4 days
If you are notified four (4) or fewer days prior to the rescheduled event date or after the event has played off the following criteria must happen:
1. Ticketmaster Resale will cancel the purchase order related to the refund request
2. Any cancelled POs will be due back to Ticketmaster Resale. If barcodes are still locked please contact Stage Front Support so we can have them released.
3. Simply initiate the refund process through your Ticketmaster account(s). Funds will be returned to the credit card used for original purchase.
4. Send poof of cancellation documentation to support@stagefront.com. From this point our team will submit the claim to Ticketmaster Resale for additional credits.
5. You will be paid on any lost profit from the sale upon Stage Front receipt of payment from Ticketmaster Resale.